Job description

Location: Ash, Guildford, GU12 6HB (hybrid role, at least 3 days in the office)
 

About Blue Gnu:
 

Our purpose is to Make a Difference, not only to companies in the development of their people, but for the individuals we are privileged to meet along the way. We want people to enjoy their work and ultimately make the world of work a better and more enjoyable place to be! We want our client companies to feel good about the investments they are making in their staff and to help them become more successful.

Our Values:

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• Abundance. We believe in abundance – there is enough in the world for everyone; our vision is to genuinely make a difference to people’s lives and we feel we couldn’t do that without our abundant mindset!

• Joy. Bringing happiness and the element of sparkle to everything we do. If we don’t authentically feel the joy during our work, then none of our other values are accessible!

• Partnership. We love collaborating with our clients, partners and employees to produce the best solutions. We couldn’t do this work without you

 

Position Overview:

As our Team Administrator, you will ensure our events and our office are running effectively and efficiently on a day-to-day basis. You will be liaising with both our internal team members, our wonderful clients and delivering exceptional customer service to both. The successful candidate will have prior Admin/Customer Service experience, excellent organisational skills, be proactive, and have strong attention to detail.

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You will be the face of customer service and administrative co-ordination and keep things running smoothly. You'll report into our Office Manager. This is a busy and varied position where you will take the lead on several key areas as follows:

 

Event Co-ordination

• Administration and event logistics for our learning events and programmes

• Tracking attendance and keeping our database and systems up to date. 
   

Marketing & Sales

• Dealing with our key stakeholders, clients and prospects (in person, on the phone or by email)

• Administration of our sales pipeline via our CRM system, Capsule

• Helping to deal with incoming business enquiries 
   

Administration

• Client support – being the first port of call for any client queries (typically via email)

• Support with administrative tasks for the internal team/CEO

• Strong communication skills (both written and verbal) at all levels

• Planful - able to look ahead and prepare for what needs to be done (so no balls are dropped)

 

Mindset:

• An administration superstar!

• Someone who is willing to support and challenge the team in equal measure

• Cares about providing a high quality service that improves our business, wants to find ways to make things work better

• Positivity and a can-do attitude 

 

Qualifications or Skills:

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• Strong background in business administration or customer facing roles

• Good knowledge of IT systems including Microsoft packages

• Some knowledge of web-based specialist software (e.g. Xero, Capsule) - preferred but not essential

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Person Specification:

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• Track record in excellent customer service – both in person and on the phone

• High attention to detail, able to think ahead / plan

• Willing to get stuck in – this is a small business environment

• Enthusiastic team player who is willing to contribute to the success of our small business

• Ability to work on your own initiative and suggest ways for us to improve processes

• Joined up thinker – look at projects as a whole vs individual tasks

 

All the Other Important Stuff:

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• Salary of £30,000 FTE, dependent on experience. We are looking for someone for a minimum (equivalent) of 4 working days per week (30 hours which can be spread across the week, ideally all five days.). Ideally, this is a full time (37-38 hours) BUSY role supporting a business with multiple clients and needs. 

• Pension Contribution

• Flexible working hours

• Minimum Two days per week based at the Blue Gnu Head Office (GU12 6HB), rest can be home based as agreed

• Laptop and all necessary office equipment will be provided

• Dog friendly office

• Holiday entitlement (full time equivalent), 28 days per year plus Bank Holidays and additional Christmas shutdown (no holiday is required between Christmas and New Year, the office is closed)

• 3-month probation period