Why Smiggle chose Insights Discovery

Rebecca Oliver
Jun 6
2 min read

Updated: 3 days ago

With help from Blue Gnu, Smiggle sought to build a culture of self-awareness, inclusivity, and effective communication. They wanted to remove subjectivity and bias in feedback & create a common language that everyone could understand and use.

"This is life-changing for people. It doesn't just affect their work; it feels like you have given your team something beyond their job." Birgitta Cesar | Smiggle Head of People & Culture | UK & ROI

THE CHALLENGE

In an unsettled and competitive retail market, Smiggle needed to understand their workforce on a different level and engender a feeling of community. The overall objective was to encourage managers and raise the energy in the organisation so that all team leaders get that WIN scenario as opposed to a tell style of leadership.

THE SOLUTION

Through the design of bespoke workshops Blue Gnu introduced Insights Discovery to help address feedback and communication gaps. We enabled employees to harness the power of self-awareness – creating ownership of attitude in interactions with their peers. We removed barriers to communication and ignited the feeling of accountability.

THE RESULTS (so far!)

The impact of the programme has already been felt with a new embedded common language and team loyalty, and we only got started after the Festival of Work 2024!

Smiggle has seen retention of experienced managers, by choosing to understand their unique preferences and drivers. We made sure that we helped team managers to plan out their next few team meetings with follow up exercises to help embed the practices learnt at the workshops into life at work.

Participants felt they were fully engaged with the experience and we are continuing to work with Smiggle on the next phase of their development.

"I would definitely recommend Blue Gnu because of their genuine commitment to helping businesses understand and apply Insights Discovery. Their flexibility, passion, and continuous support made a real difference, and they truly care about the success of our team." Birgitta Cesar | Smiggle Head of People & Culture| UK & ROI

THE FEEDBACK, quotes from Participants

"We needed a common language that everyone could understand and use, and that’s where Blue Gnu really helped us"

"How we perceive ourselves is not always how others see us, so the reactions we get from our actions may not be what we always expect"

"Everyone manages differently and there is a strength in that diversity"

"I’ve struck a pot of gold with Blue Gnu and Insights Discovery. It is life changing for people so you can give them something extra than just something they can do in their job"